The 6 Year Product Assurance program extends the standard basic product warranty with additional years of coverage - giving you a total of 6 years of warranty on your Shima product. During the basic warranty period, you will need to contact the store where the product was purchased to file a claim. After the expiration of the basic warranty, we will give you the opportunity to benefit from additional years of product warranty - in which case the complaint should be submitted through our form, which will be available in your customer account.

Product registration in the 6 Years Product Assurance program is very simple. All you need to do is create an account and fill out the product registration form.

The product during the basic warranty, the claim should be reported directly to the store where it was purchased.

After the expiration of the basic warranty, you can report a claim through a special form that can be found in your customer account, which is required to be set up before registering a product in the 6 Year Product Assurance program.

The warranty covers physical defects caused by the fault of the manufacturer, provided that the product was used in accordance with its intended purpose. The warranty does not cover mechanical damage, natural wear and tear, overt defects visible on the day of purchase, damage resulting from improper maintenance, improper fit of the product to the body shape or user preferences, and membranes that naturally lose their properties over time.

Yes. The warranty covers all Shima brand products purchased from our store or authorized dealers of our brand..

Yes. When filing a claim, it is mandatory to include the proof of purchase in the claim form. You can also attach it at the stage of submitting the product to the 6 Year Product Assurance program in the form, which will make the claim process easier for you later.

Yes. All Shima brand products are eligible for the 6 Year Product Assurance program.

The extended warranty is assigned to the account of the customer who submitted the product to the 6 Year Product Assurance program. Another user will not be able to fill out the claim form, which is available in the customer's account.

The certificate will be sent to the email address assigned to the account of the user who submitted the product for the 6 Year Product Assurance program via the submission form included in the customer account. According to the regulations, we have 30 days to verify the application and respond. As a rule, we do it faster. However, there are a lot of submissions and we are not able to respond to all of them right away.